FAQ

When I order your product, is it immediately available for delivery?
No, we don't have any products available immediately. After your purchase, we start making the ordered macrame. All macrame works from the webshop are made to order (serial - we repeat the same design), and we do not have ready-made works. You can see the current production time in the homepage header. Digital Guides are immediately available for download, as they are in pdf format.

How long should I wait for the creation?
The current creation time will always be written in the header of the home page. This is usually between 2 and 7 working days, so please check if the production time is suitable for you before purchasing.

How can I make a payment?
Credit/debit cards provided by Stripe  (we accept payments with Visa, Mastercard, American Express and Apple pay cards.)
Direct bank transfer - you can pay by bank transfer or mobile banking (you will receive payment instructions after completing your order).

Currency
All orders will be processed in Euro € - without VAT.
The total cost of your order is the price of the ordered products plus shipping.

SHIPPING
We shipp to Croatia and EU. Mitu Makrame is cooperate with the Mail Boxes Etc. delivery service which sends our packages in Croatia by HP Express/Overseas, and for EU countries by GLS.

Free shipping for orders over 70€.

What is the shipping cost?
Croatia and all islands - fixed 5 €
EU - The delivery price ranges from €10 to more, depending on the weight of the package and the country to which we are sending. You will see the exact shipping price at the checkout.

Time of delivery
For Croatia is within 1-3 days, and for the EU within 3-10 working days (Saturdays, Sundays and holidays are not included).

Every shipment includes a tracking number that you receive by email when we ship your package. The service also includes sending a package arrival announcement. (Be careful to enter the correct mobile phone number and e-mail address at the checkout). Note: When entering the mobile phone number during the checkout process, enter it with the country prefix, e.g. "+385"

Please note that our products are handmade so they may sometimes vary in appearance. This is the nature of handmade items and we feel that this adds to their character and is not considered a drawback.